The biggest change for office telephony these days is the separating of incoming and outgoing calling plans and how we will use computers instead of an actual phone instrument. Maybe, if we all can get our softphones to work properly."You don't know - do you?" She says this with a piercing stare and a jabbing finger - very scary. I'm sure you would

It's been a great weekend. You've visited with friends and family, had a great dinner at your favorite restaurant, and even played a couple rounds of golf. But now it's back to the office. You swing open the door and punch in your security code but then you realize that things are not normal. There's a different smell and the air seems a little dam